What Happens in Case of Non-Payment

Non-payment makes it hard for us to keep providing high-quality patients and services. Here’s how we handle it if it happens:

Process:

• Two reminders are sent for unpaid invoices.
• If payment isn’t received after the second reminder, your account will be suspended, and all services will cease.

Impact:




• You’ll lose access to your portal and leads temporarily.

• Services will only start again once all outstanding invoices are paid.

• There’s a higher risk of being permanently removed from working with us.

At Surgise, building real, long-term relationships with our partners is extremely important to us and we take it seriously.

We’re not here just to send you patients. We’re here to help you grow, scale, and build something bigger together. But trust and respect are the foundation of everything.

If we can’t trust each other or respect the basics from the start, there’s no real way for us to deliver results or support your growth properly. Good partnerships are a two-way street. Clear communication, mutual trust, and timely payments are key to creating success, for both sides.

We want to see you win. Let’s make sure we start on the right foot.